City to City Terms

These City to City Terms contain the extra rules for City to City, the part of the Savari app used for journeys from one city to another. "Savari", "we" and "us" mean the operator of the Savari app. "You" means anyone who uses City to City, whether to travel as a passenger or to drive.

These City to City Terms add to the Savari Terms of Use and are part of your agreement with Savari. Everything in the Terms of Use also applies to City to City, including its rules on accounts, behaviour, suspension, content, disagreements and the governing law. If these City to City Terms say something different about City to City, these City to City Terms win for City to City.

When you request, offer on, book or drive a City to City journey, you accept these City to City Terms. If you do not accept them, do not use City to City.

You can read these City to City Terms at any time in the Legal section of the Savari app, next to the Terms of Use, the Privacy Policy, the License Agreement and the Courier Terms.

City to City brings together passengers who want to travel between two cities in Pakistan and approved drivers who are already driving between those cities. Every fare is in Pakistani rupees (PKR).

A passenger can travel in one of two ways:

• Private ride: the passenger books the whole car, and no other passenger can book that journey.
• Shared ride: the passenger books one or more seats, and other passengers may book the remaining seats of the same journey.

The pick-up point and the drop-off point must be in two different cities. The app works out the city of each point from where it sits on the map. If both points are in the same city, the app refuses the request, and you can book a City ride for that trip instead. If the app cannot tell which city a point is in, it asks you to move the pin a little and try again. Neighbouring cities that Savari treats as one connected area, such as Islamabad and Rawalpindi, count as one city, so a journey between them is booked as a City ride.

Savari does not own the cars and does not employ the drivers. Each journey is driven by an independent driver in a car that Savari has approved for City to City. The arrangement for a journey is made between the passenger and the driver. Savari provides the app that lets them find each other: it suggests fares, records bookings, handles wallet payments and the commission, and provides safety and support tools.

To carry City to City passengers you must be an approved Savari driver and you must also be approved for City to City. Savari approves you for City to City only when all of these are true:

• your driver documents are approved;
• the car you want to use has been approved by Savari;
• that car meets the City to City requirements Savari sets, which cover the kind of vehicle, the engine size, air conditioning, whether a hybrid or electric car is accepted and the oldest model year allowed;
• your driver rating reaches the minimum Savari sets, where Savari sets one.

The City to City section of the app shows these requirements, lists which of your cars qualify and, for each car that does not, says what is missing. You apply in the app with a car that qualifies. Savari reviews the application and either approves it or declines it with a reason. After a decline you can put right what is missing and apply again.

While any of your driver documents or your car is rejected or has expired, you cannot work until you send a new one and Savari approves it. Savari can also withdraw your City to City approval, as section 14 explains.

To receive City to City requests, you go online in the City to City section of the app and describe the journey you are making:

• where you start and where you are going, which must be in two different cities;
• the day you travel, which can be today or a later day up to the limit Savari sets;
• which of your approved cars you are driving;
• how many seats you offer, up to the number Savari allows for City to City cars.

You plan by day, not by hour. Each passenger who books you chooses the time you collect them, as section 5 explains. Look at the departure time on every request before you send a fare, and send fares only for times you can keep.

While you are online, the app shows you the requests of passengers who travel between the same two cities on the same day and who need no more seats than you still have free. A request for a private ride is shown to you only while nobody has booked your journey. The app may also notify you when a new request on your route arrives.

You can have one journey plan at a time. You can change it until the first passenger books it; after that it stays as it is. The plan ends when you go offline or when the travel day ends. When it ends, any fare you sent that has not been accepted is withdrawn, but the journeys passengers have already booked stay booked. You must still drive them, or cancel them under section 12.

You cannot drive City to City on a day for which you are booked as a City to City passenger, or for which your own City to City request is still open, until that journey or request has ended. Choose another day or wait until it has ended.

To ask for a City to City journey, you give the app:

• your pick-up point and your drop-off point, in two different cities;
• when you want to leave: Now, or Later with a date and an exact time;
• how many seats you need;
• whether you want a private ride or a shared ride;
• the fare you offer, which must be inside the range the app shows;
• how you will pay: cash, wallet or mixed;
• if you like, a note for the driver.

The time you choose is the time the driver comes to your pick-up point. With Later, the date can be today or a later day up to the limit Savari sets, and the time must still be ahead of you by at least the notice the app asks for. With Now, the app starts looking for a driver straight away, and when you book, the moment of booking becomes your departure time.

Book a seat for every person who travels with you. Use the note for anything the driver should know before accepting, for example that you are bringing a lot of luggage.

Some limits apply while you use City to City as a passenger:

• while your City to City request is still open, you cannot book a City ride;
• on the day of a booked City to City journey, you cannot book a City ride;
• you can still send parcels with Courier in both cases;
• you cannot request a City to City journey for a day on which you are driving a City to City journey that has not finished;
• while your City to City request is open, while you have a booked City to City journey that day or while your journey is under way, you cannot go online as a driver, and going online as a driver ends any City to City search you have open.

For every journey the app suggests a fare for the whole car and shows the lowest and highest fare allowed. Savari works these figures out from the route between your two points and from the fare tables Savari sets, which take into account the distance, the journey time, the cost of running a car, fuel prices, the time of day and how busy the service is. For a shared ride, the whole-car figures are divided over the seats of the car and multiplied by the number of seats you book.

Savari does not set a fixed price. You offer a fare inside the allowed range, and drivers who can serve your journey may answer with their own fare, which can be the same as yours or different but must also be inside the range. A driver can change the fare they sent while your request is open. While you are waiting, you can raise your fare; drivers then see the new amount.

You look at the offers and choose one, or decline the ones you do not want. You do not have to accept any offer.

Your request stays open for a limited time set by Savari, and never past your departure time. If nobody has been booked when that time runs out, the search ends and the app lets you keep searching, which asks the drivers again, or cancel the search.

You can cancel an open request at any time before you book. The drivers who sent you a fare are told, and their offers are withdrawn. Cancelling a request that has not been booked costs you nothing.

Your journey is booked when you accept a driver's offer. At that moment:

• the fare in the accepted offer becomes the agreed fare for your journey;
• your seats are reserved on that driver's journey; for a private ride, every seat is reserved;
• the other offers on your request are closed and the search ends;
• the commission on the agreed fare is taken from the driver's driving balance and held, as section 11 explains.

Sometimes a booking cannot go through, for example because another passenger took the last seats, the driver stopped serving that journey, the driver's driving balance can no longer cover the commission or your departure time has already passed. The app then tells you, and you can choose another offer or keep searching.

Your request is open to the drivers who can serve your journey, and they see its details before they decide whether to send a fare: your name and rating, your pick-up and drop-off points on a map with the route between them, your two cities, travel date, departure time, seats, ride type, offered fare and note. In the same way, every offer you get shows you, before you accept anything, the driver's name, rating and number of completed trips, and the car's details, including its make, model, colour, photo and number plate. From the booking until your part of the journey ends, you and the driver can message and call each other in the app. These calls run inside the app, so neither of you sees the other's phone number.

On a shared ride the driver may collect and drop off other passengers along the way, in the order the app gives the driver. Your journey can therefore take longer than a private ride between the same points.

When it is time to leave, the driver taps On my way. One tap covers the whole journey and tells every booked passenger that the driver has set off.

On my way opens a set time, fixed by Savari, before the earliest departure time among the booked passengers. For a passenger who booked with Now, it opens as soon as the booking is made. The app shows the driver when On my way opens. Before tapping it, the driver must finish any City ride or delivery they are on.

Once the driver has tapped On my way, the journey takes no new bookings.

The driver then goes to each passenger in turn. The app records the driver's arrival when the driver's phone reaches the pick-up point. The driver marks the passenger as on board once they are in the car. When the car reaches the passenger's drop-off point, that passenger's journey is completed, either by the app or by the driver. The app tells the passenger at each of these steps.

Passengers should be ready at the pick-up point at their departure time. Drivers should arrive at each pick-up point as close to the passenger's departure time as they safely can, and keep the passenger informed through the in-app chat if they are running late.

The app can remind drivers before each journey they drive, if they allow notifications on their phone.

From the moment the driver taps On my way until the passenger's part of the journey ends, the passenger can follow the driver on the map in the app, with the route and the estimated time of arrival. Before the driver sets off, the app explains that the driver's location will appear once they are on the way.

To make this work, the app uses the location of the driver's phone while the driver is on a City to City journey. Drivers must keep location switched on for the app throughout the journey. The Privacy Policy explains how Savari handles location information.

A passenger can share the details of a booked journey, such as the two cities, the date and time, the driver's name and the car's number plate, with anyone they choose, using the Share journey option. Share these details only with people you trust.

The passenger pays the agreed fare for the seats or the private ride booked, and nothing more through the app. On City to City, Savari charges passengers no booking fee, no commission and no cancellation fee.

The passenger chooses how to pay when making the request:

• Cash: the passenger pays the driver in cash.
• Wallet: the fare is paid from the passenger's Savari wallet.
• Mixed: the wallet balance is used first, and the rest is paid to the driver in cash.

Any part of the fare paid from the wallet is taken when the journey is completed, not when it is booked. Card payment is not offered.

Drivers must not ask for more than the agreed fare, and must accept payment in the way the passenger chose in the app.

Savari earns its income from a commission paid by drivers. On City to City, the commission is a percentage of the agreed fare, at the rate Savari has set when the journey is booked. Passengers do not pay it.

To send a fare, a driver needs enough money in their driving balance, the prepaid balance in the driver wallet, to cover the commission on that fare. If the balance is too low, the app refuses the offer and lets the driver top up. The balance is checked again when the passenger accepts, and if it can no longer cover the commission at that moment, the booking does not go through.

The commission is taken from the driving balance as soon as the passenger accepts the driver's offer, but it is held as pending until the booking ends. While it is pending, the amount is already out of the driving balance. The journey screen shows the driver the commission and its state: Pending, Charged, Refunded or Not refunded. The app also notifies the driver when a commission is held and when one is refunded.

What happens to the held commission depends on how the booking ends:

• The journey is completed: the commission is charged, worked out on the final fare of the journey as section 9 of the Terms of Use describes.
• The passenger cancels with a reason that Savari does not count as the driver's fault: the commission is refunded to the driving balance.
• The passenger cancels with a reason that Savari counts as the driver's fault: the commission is not refunded.
• The driver cancels, whatever the reason: the commission is not refunded.
• The app cancels the booking because the driver did not tap On my way in time (section 15): the commission is not refunded.
• Savari withdraws the driver's City to City approval and the booking is cancelled as a result (section 14): the commission is not refunded.
• Savari's support team cancels the booking (section 14): the commission is refunded to the driving balance.

The commission on each booking is settled once and only once. A commission that is not refunded stays with Savari; it is not paid to the passenger.

The passenger or the driver can cancel a booked journey from the journey screen until the passenger is on board. This includes the time after the driver has tapped On my way and after the driver has reached the pick-up point. Once the passenger is on board, neither of them can cancel the journey in the app.

To cancel, you choose a reason from the list the app shows you. Passengers and drivers have separate lists, and Savari keeps both of them up to date.

When a booking is cancelled, the seats are freed on the driver's journey and the other person is told, together with the reason.

For a passenger, cancelling is free. Savari charges no cancellation fee, and nothing is taken from your wallet, because the wallet part of a fare is taken only when a journey is completed.

For a driver, cancelling always means the held commission is not refunded, whatever the reason, and the app says so before you confirm. If a passenger does not turn up or breaks these Terms, you can report it through Contact support in the Help section of the app.

If you no longer need a journey, cancel it as early as you can so the other person has time to make other plans. Frequent cancellations, or requesting and offering on journeys you do not mean to make, may lead Savari to act under section 20 of the Terms of Use.

For each reason on the passenger's list, Savari decides whether choosing it means the cancellation is the driver's fault. Reasons that point to the driver, such as the driver asking the passenger to cancel or running late, are normally marked this way. Savari can change which reasons are marked.

The reason a passenger chooses therefore decides whether the driver gets the held commission back. Passengers must choose the reason that is true.

Drivers must not ask or push a passenger to cancel a booking, or to pick a particular reason. A passenger who is asked to cancel by the driver should say so by choosing the matching reason.

The reason a driver chooses does not change the outcome, because a cancellation by the driver never gets the commission back. Drivers must still choose the true reason, as it is shown to the passenger and kept on the journey record.

Savari's support team can cancel a booked journey, even after the passenger is on board. When it does, the passenger and the driver are both told, and the held commission is refunded to the driver.

Savari can withdraw a driver's City to City approval, for example when the driver or the car no longer meets the requirements in section 3, or for any of the reasons in section 20 of the Terms of Use. When that happens:

• the booked journeys the driver has not yet set off on are cancelled, and each of their passengers is told that the driver can no longer make the journey;
• the held commission on those bookings is not refunded;
• if the driver is on a journey at that moment, the withdrawal takes effect when that journey ends, and the journeys not yet started are cancelled then.

A passenger whose booking is cancelled by Savari pays nothing for it and can request a new journey.

Every booking depends on the driver setting off in time. If the driver has not tapped On my way by a passenger's departure time plus a short grace period set by Savari, the app cancels that passenger's booking automatically.

The passenger and the driver are both told. The held commission on that booking is not refunded. The passenger pays nothing and can request a new journey.

For a booking made with Now, the departure time is the moment of booking, so the driver has only the grace period after the booking to tap On my way.

This automatic cancellation applies only before the driver sets off. Once On my way has been tapped, the app no longer cancels the booking for lateness; a passenger whose driver is very late can still cancel under section 12 until they are on board.

As a City to City passenger you must:

• give a pick-up point and a drop-off point that are correct and that a car can reach, and choose a departure time you will keep;
• be at the pick-up point and ready to leave at your departure time;
• book a seat for every person who travels with you, and bring no more people than you booked for;
• tell the driver in your note, or in the chat after booking, about anything out of the ordinary, such as a lot of luggage;
• wear a seat belt where the car has one, and follow the driver's reasonable safety instructions;
• treat the driver, other passengers and the car with respect, and leave the car as you found it;
• bring nothing illegal or dangerous into the car, and never ask the driver to break the law or to drive unsafely;
• pay the agreed fare in the way you chose.

Your belongings are your responsibility during the journey. Check that you have everything before you leave the car. If you leave something behind, ask for help through Contact support in the Help section of the app.

As a City to City driver you must:

• hold a valid driving licence, and keep your car's registration and any permit the law requires for carrying passengers between cities valid;
• drive only the approved car named in your journey plan, and keep it clean, roadworthy and as described in the app;
• drive carefully and obey the traffic laws on every road of the journey;
• plan rest stops on long drives, and never drive when you are too tired or unwell to drive safely;
• collect each passenger at their departure time and take them to their drop-off point by a sensible route;
• respect the ride type: on a private ride, do not take anyone else along;
• ask for no more than the agreed fare, and accept payment in the way the passenger chose;
• never ask or push a passenger to cancel, or to choose a particular cancellation reason;
• use what you learn about your passengers only for the journey.

You decide which requests to send a fare for. Once a passenger books you, you are responsible for carrying out that journey, for your car and for obeying the law while you drive.

Sections 18 and 19 of the Terms of Use, on how everyone must behave and on what nobody may do, apply to every City to City journey. On City to City in particular, nobody may:

• use City to City to send goods or parcels without travelling with them;
• arrange to take a journey found in the app outside the app, to avoid the booking or the commission;
• request, book or offer on journeys with no intention of making them;
• use another person's account, or let someone else drive a journey booked with you;
• harass, threaten or discriminate against anyone.

Savari may suspend an account or withdraw City to City approval for a breach of these rules, as section 20 of the Terms of Use explains.

From the journey screen, passengers can open the Safety and Emergency screens and drivers can open the Safety screen. These tools, and their limits, are described in section 16 of the Terms of Use. Passengers can also share the details of their journey, as section 9 explains.

If you or anyone else is in danger, call the police or the rescue services first. Savari is not an emergency service.

Tell Savari about any safety concern with a driver, a passenger or a car through Contact support in the Help section of the app as soon as you can, with the details of the journey.

After a completed City to City journey, the passenger and the driver can rate each other from 1 to 5 and add a short review, under section 15 of the Terms of Use.

Drivers see the passenger's rating with each request. A driver's own rating is one of the City to City requirements in section 3.

Savari runs the app through which passengers and drivers arrange City to City journeys. Savari does not drive the car and does not carry passengers or their belongings. The driver is responsible for the journey itself, including the driving, the car and its condition, and for holding whatever the law requires to carry passengers between cities.

Journeys between cities are long, and many things outside the control of Savari can affect them, such as traffic, road works, road closures, weather, breakdowns, security checks and government restrictions. Savari does not promise that a driver will be found for your journey, that a journey will leave or arrive at a particular time, or that a booked driver will not cancel.

As far as the law of Pakistan allows, Savari is not responsible for:

• a missed flight, appointment, connection or other plan because a journey was late, was cancelled or found no driver;
• loss of, or damage to, luggage or other belongings carried in the car;
• what a passenger or a driver did or failed to do;
• anything a passenger and a driver arrange between themselves outside the app.

If a passenger or a driver causes loss or damage to the other, for example damage to the car or to belongings, the one who caused it answers for it to the other under the law. Savari can help with information from the journey record, but it does not have to pay for the loss.

Section 25 of the Terms of Use also applies to City to City. Nothing in these City to City Terms limits or removes any responsibility that the law of Pakistan does not allow to be limited or removed, including responsibility for death or personal injury caused by the negligence of Savari, or for fraud.

Savari may change City to City and these City to City Terms, for example when it adds a feature, when the law changes or to make the Terms clearer. The latest version is always in the Legal section of the app, with its effective date. Section 28 of the Terms of Use explains how Savari tells you about important changes.

The figures Savari sets for City to City can change over time. They include the commission rate, the fare tables, how far ahead a journey can be planned or booked, how many seats a car may offer, how long a search stays open, when On my way opens and the grace period before an automatic cancellation. The app shows the figures that matter to you when you need them.

If something goes wrong with a City to City journey, a payment or a commission, tell Savari through Contact support in the Help section of the app as soon as you can, with the details of the journey. Section 26 of the Terms of Use explains how Savari looks into problems and what happens if a disagreement cannot be settled. These City to City Terms are governed by the laws of the Islamic Republic of Pakistan.

For any question about these City to City Terms, or any other request, open the Help section of the Savari app and choose Contact support, or email support@getsavari.com. The Help section lists the support channels Savari offers at the moment.

These City to City Terms are available in English, Urdu, Turkish, Arabic and German. If the versions differ, the English version applies.