Skip to content
اردو

Delete your Savari account

You can delete your Savari account yourself in the app. This page explains how it works, what has to be finished first, what happens at once and the sealed safety record Savari keeps for one year.

How to delete your account

  1. Sign in

    Open the Savari app and sign in with the phone number on your account.

  2. Open Settings

    Open the menu, tap Settings, then tap Delete my account. It works the same way for passengers, senders, drivers and couriers.

  3. Read what it means

    Read what the deletion means. The app also lists anything that has to be finished first and any money left in your wallets.

  4. Confirm

    Tap Delete account, or Delete anyway if money is left, then confirm with Delete my account permanently. You are signed out at once.

Deletion is complete and permanent. It cannot be undone, and nobody at Savari can bring the account back.

Removing the Savari app from your phone does not delete your account.

Signed out, or on a new phone? Signing in needs only a code sent to the phone number on your account, so install the Savari app, sign in with that number and delete the account from Settings. If you no longer have that number, write to Savari at support@getsavari.com

When deletion has to wait

The app refuses the deletion, and names each reason, while any of these is still open:

  • A City ride in progress, or a search for a driver that is still running
  • A Savari Parcel delivery in progress, or a search for a courier that is still running
  • An InterCity request that is still open, or an InterCity booking that is not finished
  • A payout you asked for that is still being processed
  • An SOS alert on your account or on one of your trips that Savari has not closed yet
  • A problem reported on one of your deliveries that Savari has not resolved yet
  • A wallet top-up that is still waiting for review
  • A suspension on your account that has not ended yet

Finish or close it, then try again.

Money left in your wallets

  • The app shows each balance and asks you to withdraw what you can first, with a shortcut to the wallet.
  • Money left in a wallet does not stop the deletion.
  • If you delete anyway, that money is lost for good and is not paid out later.

What happens at once

  • You are signed out on every phone, and the account can never be signed in to again. Records of your sign-ins are kept for a limited time and then deleted automatically.
  • If you are online as a driver or courier, you are taken offline and stop receiving requests.
  • Your profile disappears from the app: your name, gender, profile photo, email address, other personal details, trusted contacts, recent places, notifications and payment screenshots are removed.
  • Any unfinished driver registration, and any request of yours still waiting for review, is removed.
  • Your support assistant chats are deleted, and the messages in your support tickets are removed.
  • People who shared a trip or delivery with you see “Deleted user” in place of your name.
  • Your phone number is freed. Signing up with it again creates a brand-new account with nothing from the old one.

Shared trips stay, without your details

Trips, deliveries and InterCity bookings also belong to the other people on them and to Savari’s accounts, so they are not erased. They stay with their fares, payments, wallet movements and ratings, but without your name, phone number or bank details, and are linked only to an anonymous record of the former account. This keeps the history of the people you travelled with, and Savari’s accounts, correct. Chat messages you sent are the exception: they are removed from the trips and deliveries, and kept only in the sealed safety record below.

The sealed safety record

For safety incidents, disputes and requests from the police or other authorities, Savari keeps a sealed safety record of the deleted account for one year, as it stood when you deleted the account.

What it holds

  • Your name, phone number, CNIC number and licence number
  • Photos of your documents and vehicles, and your number plates
  • Your trips, with their routes and times
  • SOS alerts and delivery problems
  • Chat messages and call records
  • Payments

Who can open it

  • Nobody sees it in normal use.
  • A member of Savari’s team can open it only on purpose, after writing down the reason.
  • Every opening is recorded with who opened it, the reason and the time.

After one year

The sealed record and the document and vehicle photos it holds are destroyed. Only an anonymous record remains: the former account number, the roles the account had, the date it was deleted and the number of trips that were anonymised.

Read the Privacy Policy

Accounts that were suspended

If an account is deleted while it is suspended, a coded (hashed) copy of its phone number and CNIC is kept with the sealed record, so Savari’s team can recognise the same person opening a new account during that year. It is destroyed together with the sealed record.

Remove some data and keep your account

Your data choices, such as removing your email address or turning off offers and news, are listed on the data safety page.

Your data choices