Your account
Delete your Savari account
You can delete your Savari account yourself, at any time, in the app. Deletion is complete and permanent. This page explains how it works, what happens at once and the sealed safety record Savari keeps for one year.
How to delete your account
- 1Open the Savari app and sign in with the phone number on your account.
- 2Open the menu, tap Settings, then tap Delete my account. It works the same way for passengers, senders, drivers and couriers.
- 3Read what the deletion means. The app also lists anything that has to be finished first and any money left in your wallets.
- 4Tap Delete account, or Delete anyway if money is left, then confirm with Delete my account permanently. You are signed out at once.
Deletion is complete and permanent. It cannot be undone, and nobody at Savari can bring the account back.
Removing the Savari app from your phone does not delete your account.
Signed out, or on a new phone? Signing in needs only a code sent to the phone number on your account, so install the Savari app, sign in with that number and delete the account from Settings. If you no longer have that number, contact Savari at the support email below.
When deletion has to wait
The app refuses the deletion, and names each reason, while any of these is still open:
- A City ride in progress, or a search for a driver that is still running
- A Courier delivery in progress, or a search for a courier that is still running
- A City to City request that is still open, or a City to City booking that is not finished
- A payout you asked for that is still being processed
- An SOS alert on your account or on one of your trips that Savari has not closed yet
- A problem reported on one of your deliveries that Savari has not resolved yet
Finish or close it, then try again.
Money left in your wallets
- The app shows each balance and asks you to withdraw what you can first, with a shortcut to the wallet.
- Some balances cannot be withdrawn, and neither can an amount below the withdrawal minimum, so money left in a wallet does not stop the deletion.
- If you delete anyway, that money is lost for good and is not paid out later.
What happens at once
- You are signed out on every phone, and the account can never be signed in to again.
- If you are online as a driver or courier, you are taken offline and stop receiving requests.
- Your profile disappears from the app: your name, profile photo, email address, other personal details, trusted contacts, recent places and notifications are removed.
- Any unfinished driver registration, and any request of yours still waiting for review, is removed.
- People who shared a trip or delivery with you see “Deleted user” in place of your name.
- Your phone number is freed. Signing up with it again creates a brand-new account with no link to the old one.
Shared trips stay, without your details
Trips, deliveries and City to City bookings also belong to the other people on them and to Savari’s accounts, so they are not erased. They stay with their fares, payments, wallet movements and ratings, but without your name, phone number or bank details, and are linked only to an anonymous record of the former account. This keeps the history of the people you travelled with, and Savari’s accounts, correct. Chat messages you sent are the exception: they are removed from the trips and deliveries, and kept only in the sealed safety record below.
The sealed safety record
For safety incidents, disputes and requests from the police or other authorities, Savari keeps a sealed safety record of the deleted account for one year, as it stood when you deleted the account.
What it holds
- Your name, phone number, CNIC number and licence number
- Photos of your documents and vehicles, and your number plates
- Your trips, with their routes and times
- SOS alerts and delivery problems
- Chat messages and call records
- Payments
Who can open it
- Nobody sees it in normal use.
- A member of Savari’s team can open it in the staff portal only on purpose, after writing down the reason.
- Every opening is recorded with who opened it, the reason and the time.
- Photos in it open only through signed links that stop working within 12 hours.
After one year
A daily job destroys the sealed record and the document and vehicle photos it holds. Only an anonymous record remains: the former account number, the roles the account had, the date it was deleted and the number of trips that were anonymised.
Accounts that were suspended
If your account was suspended when you deleted it, a coded (hashed) copy of its phone number and CNIC is kept with the sealed record and used for one check only: if a new account is opened with the same phone number or CNIC during that year, the new account is marked for Savari’s team to see. The coded copy, and any mark it made, is destroyed together with the sealed record.
Remove some data and keep your account
- Remove your email address from your profile in the app at any time.
- Turn off offers and news notifications in Settings.
- Remove trusted contacts from the Safety screen.
Contact details
- Operated by
- -
- Registered address
- -
- Support email
- support@getsavari.com