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Data safety

A short summary of the data the Savari app collects, why we collect it and who we share it with. The Privacy Policy has the full details.

Data the app collects

  • Account details

    What
    Name, phone number and the address you pick when you sign up and, if you add them, an email address, a profile photo and other personal details such as your national identity number.
    Why
    To create your account, sign you in with a one-time code, and show the people you travel with who you are.
    Is it optional?
    Email address, profile photo and other personal details are optional.

  • Gender

    What
    The gender you choose when you sign up, or save once in your profile. After that, only Savari support can change it.
    Why
    For safety features in shared InterCity rides.
    Is it optional?
    Required to sign up.

  • Location

    What
    Precise location while the app is open on your screen.
    Why
    To find drivers near you, show pick-ups and routes on the map and follow trips live.
    Is it optional?
    Needed for booking and driving.

  • Trips and deliveries

    What
    Pick-up and drop-off places, routes, offers, fares, ratings and reviews, cancellation reasons, problem reports, and the phone numbers of courier recipients.
    Why
    To run trips and deliveries, settle fares and help you when something goes wrong.
    Is it optional?
    Needed to use the service.

  • Messages, calls and support

    What
    In-app chat messages, call records showing who called whom and when each call started and ended, and the messages you send to the support assistant and in support tickets. The sound of a call is never recorded.
    Why
    To let passengers, senders, drivers and couriers talk during a trip or delivery, and to answer your support questions. When no help article fits, the support assistant may send your message to Anthropic.
    Is it optional?
    Only when you use chat, calls or support.

  • Driver documents

    What
    For drivers and couriers only: CNIC photos, driving licence photos, a live selfie, licence number and dates, vehicle details, vehicle photos, the registration card photos and, if the vehicle is in someone else’s name, photos of the owner’s CNIC and how you are related to the owner.
    Why
    To check drivers, couriers and vehicles before they can take rides or deliveries.
    Is it optional?
    Required to drive with Savari.

  • Wallet and payouts

    What
    Wallet balances and movements, top-ups and, for a bank-transfer top-up, the payment screenshot you upload, cashback, incentive plan rewards for drivers and, for payouts, the bank details you give. The app never asks for bank card details.
    Why
    To run the Savari wallet, cashback, commission, incentive plan rewards and payouts, and to check bank-transfer top-ups.
    Is it optional?
    Only when you use these features.

  • Safety

    What
    Trusted contacts you add yourself, and SOS alerts with your location and trip.
    Why
    To respond when you ask for help.
    Is it optional?
    Only when you add contacts or use SOS.

  • Devices and sign-ins

    What
    The phone model, operating system and app version of the device you use, its network (IP) address and the approximate city worked out from that address.
    Why
    To keep your account secure and to show you your current and past sign-ins.
    Is it optional?
    Recorded automatically while you are signed in, and kept for a limited time.

  • Technical logs

    What
    The network (IP) address, time and part of the service used for each request to Savari’s servers.
    Why
    To keep the service running and secure.
    Is it optional?
    Recorded automatically and kept for a limited time.

  • App settings

    What
    Language, theme, distance unit, preferred navigation app and notification choices.
    Why
    To keep the app the way you set it up.
    Is it optional?
    You can change these at any time.

What Savari does not do

  • Savari does not sell your personal data.
  • The app has no advertising and no third-party analytics tools.
  • Savari does not read your contacts list or use advertising identifiers.
  • The app does not track your location in the background.

Who we share data with

  • The people you travel with, who see only what the trip needs, such as names, ratings, pick-up and drop-off points and the driver’s photo and vehicle. In City rides and InterCity, phone numbers are not shown.
  • Companies that run parts of Savari: Google Cloud for servers and uploaded files, Supabase for the database, Google Maps Platform for maps, Google Cloud Translation for text written by Savari’s team, and Anthropic for the support assistant in Help.
  • Authorities, when the law requires it or when it is needed to protect someone’s safety. This can include the sealed safety record of an account deleted within the past year.
  • People a passenger sends a live trip link to. Until the link stops working, they see the passenger’s first name, the driver’s first name, photo, rating and the last four digits of the CNIC, the vehicle and its number plate, and the trip on a map.
  • Passengers nearby, who see the position of an online City rides driver’s vehicle on their map, without the driver’s name, photo or phone number.

How documents are protected

  • Identity, licence and vehicle photos, and payment screenshots, are not public. They open only through short-lived signed links.
  • During the live selfie, the app finds and checks your face on the phone itself (on-device face detection); only the selfie photos are sent to Savari.
  • Savari’s servers, uploaded files and database are held in Mumbai, India.
  • An unfinished driver registration with no activity for 30 days is deleted with its photos and documents.
  • Uploaded files that were never attached to anything are deleted after 30 days.

Your choices

  • Change your email, photo, language and other settings in the app. To correct your name, contact support.
  • Turn off offers and news notifications in Settings.
  • Remove trusted contacts from the Safety screen.
  • Turn off location, camera, photos, microphone or notification access in your phone’s settings. Some features stop working without them.
  • Ask for a copy of your information, or for it to be corrected, through Help in the app.
  • Delete your account yourself under Settings in the app.
Read the Privacy PolicyDelete your account